Page 45 - QVM - Quality, Value and Metrics - November 29, 2017
P. 45
QVM - Quality, Value, and Metrics
Assessors must ensure that the practice fully understands the assessment plan and all possible outcomes.
As the vast majority of practices have non-compliances, this helps to manage the practice’s expectations
from the outset.
It is the assessor’s responsibility to direct the meeting in a timely manner. Assessors should ensure there is
a clear understanding of what will happen and be required during the assessment. The meeting should also
encourage questions and interaction with the practice’s personnel as this is an ideal time to enable any
uncertainties to be raised then answered or resolved before the assessment starts.
During the meeting, the assessor should inform the practice which files they have selected to audit. This will
enable the practice to obtain the files for the assessment in sufficient time.
III. Documentation
Files
The assessor should assess the files in advance of interviewing the fee earner. This will allow the
44
Assessors must ensure that the practice fully understands the assessment plan and all possible outcomes.
As the vast majority of practices have non-compliances, this helps to manage the practice’s expectations
from the outset.
It is the assessor’s responsibility to direct the meeting in a timely manner. Assessors should ensure there is
a clear understanding of what will happen and be required during the assessment. The meeting should also
encourage questions and interaction with the practice’s personnel as this is an ideal time to enable any
uncertainties to be raised then answered or resolved before the assessment starts.
During the meeting, the assessor should inform the practice which files they have selected to audit. This will
enable the practice to obtain the files for the assessment in sufficient time.
III. Documentation
Files
The assessor should assess the files in advance of interviewing the fee earner. This will allow the
44
