Page 210 - Laporan Tahunan PERHILITAN 2020

Secara keseluruhannya, bagi tahun 2020, sebanyak 11,302 aduan dan pertanyaan telah diterima.
Daripada jumlah ini, sebanyak 9,392 aduan/pertanyaan diterima melalui saluran aduan telefon.
Berdasarkan statistik penerimaan aduan yang direkodkan pada tahun 2020, terdapat peningkatan
sebanyak 3,908 aduan (52.9%) jika dibandingkan pada tahun 2019 (Jumlah aduan pada tahun 2019:
7,394). Selain daripada itu, Jabatan juga menerima aduan daripada Biro Pengaduan Awam dan Sistem
Pengurusan Aduan Awam (SISPAA).

In total, for the year 2020, a total of 11,302 complaints and inquiries were received. Of these, 9,392
complaints/inquiries were received via telephone. Based on the complaint receipt statistics recorded
in 2020, there is an increase of 3,908 complaints (52.9%) compared to 2019 (Total complaints in 2019:
7,394). Apart from that, the Department also received complaints from the Public Complaints Bureau
and the Public Complaints Management System (SISPAA).

Bulan / Jumlah Aduan / Total Complaints
Months Terima / Received
Januari / January 976

Februari / February 906

Mac / March 584

April/ April 384

Mei / May 540

Jun / June 812

Julai / July 1,009

Ogos / August 1,147

September / September 1,289

Oktober / October 1,132

November / November 1,181

Disember / December 1,342
Jumlah/ Total 11,302
Jadual 37 : Jumlah aduan dan pertanyaan
Table 37 : Numberof Complaints and Inquiries Received

204 LAPORAN TAHUNAN 2020
JABATAN PERHILITAN SEMENANJUNG MALAYSIA