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10
Speak Up!TM
5 EDUCATE YOURSELF: Understand your diagnosis treatments and and and tests Bring a a a a a a a notepad take notes and and write down any Questions
you may have SPEAK UP!TM & MANAGE YOUR CARE!
Be A Participant In Your Care
We participate in the
Speak Up!TM
program as a a a a a a a part part of of our our continued commitment to to your safety The goal of of Speak Up!TM
is to to help patients and and their advocates become more informed and and involved
in in in their healthcare In the
the
sections titled Patient Safety you’ll nd help for for staying safe getting information asking the
right questions and interacting
e e e e ectively
with your doctors nurses and hospital sta Ten Tips To Help You:
1 SPEAK UP!TM: Ask questions and voice your your concerns It’s your your body and you have a a a right to know When you you you participate in your care you you you are are at at the
the
center of the
the
healthcare team–so stay involved
and don’t be afraid to ask questions!
2 PAY ATTENTION: Make sure you’re getting the
right treatments and medicines Be sure you understand your Care
Plan 3 CHECK YOUR I D D BAND: When you are admitted an an I D band is placed on your wrist and should NOT be removed during your stay Please check to be sure it
has your correct name Your wristband will be checked before any medications procedures or or lab tests are administered 4 CHECK I D s OF ALL STAFF: All
employees of of Our Lady of of Lourdes and physicians who enter your room should introduce themselves and be wearing
Courtesy of e e e e e e Joint Commission
Courtesy of e e Joint Commission
Manage Your Care!
a PHOTO NAME BADGE Know the
people providing your care 9 CHOOSE AFTER CARE: If you need care a a a a er your hospital stay be sure that the
facility or or organization meets e e e Joint Commission’s quality standards Understand the
next steps you you need to take a a a er you you leave the
hospital 10
ASK YOURSELF: Is there anything else that I can ask my healthcare team that would help me to be be better informed about my care? Is there anything else I can tell them that may improve my care experience?
6 CHOOSE YOUR SUPPORT PERSON: Pick a trusted friend or family member to communicate with the
doctors and and sta and and ask questions you may not remember to ask 7 UNDERSTAND YOUR MEDICATION–WHAT WHY
& HOW: Keep a list with you of all medicines you take take how to take take them them and why you take them them It is also important to list any allergies or or reactions to any medications you have 8 CREATE A A FOLDER: Keep all your medical info appointments notes and medial history in one handy place