Page 8 - BARMC Guide 2017 MOBILE

WHEN Should You Call
Rapid Response?
Call Rapid Response if you notice:
• Achangeinheartrateordrop in blood pressure
• Achangeinrespiratory(breathing) rate or oxygen levels
• Achangeinurineoutput(more or less urine)
• Achangeinmentalstatusor level of consciousness
• Anychangeinthepatient’s condition or if you have serious concerns
HOW Do You Call Rapid Response?
• Dial 5555 on bedside phone.
• Tell the operator: your name,
patient’s name, room number
and your concern
• The Rapid Response Team
will be sent to the room.
If you are concerned about your loved one, don’t hesitate—call Rap
Response at Ext. 5555!
id
Hospital Compare
is a government website that enables consumers to compare the quality of hospital care across the country. The site is managed by the Centers for Medicare & Medicaid Services. For more information, visit medicare.gov/ hospitalcompare.
The Joint Commission
develops and administers voluntary accreditation programs outlining performance standards for hospitals and other healthcare organizations.
To see reports for all accredited organizations, visit qualitycheck.org.
Additional information about hospitals and their performance can be found at:
Healthcare Facilities Accreditation Program (HFAP): hfap.org
and DNV GL Healthcare: dnvglhealthcare.com.
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After your discharge you may receive
an HCAHPS patient survey by mail.
Please complete the survey and mail it back to us, it helps us enhance the quality of services for future patients
and visitors!
PATIENT SATISFACTION RAPID RESPONSE TEAM
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Patient Satisfaction Is Important To Us
Bay Area Regional Medical Center participates in
The Joint Commission’s accreditation process. This process helps us provide safe, high-quality care, treatment and services by identifying opportunities for improvement.
Hospital Rapid Response Team
Anyone that has contact with a patient, including family members or visitors have access to a special service called the Rapid Response Team. If you notice any change in the patient that concerns you, call
this service to request an immediate evaluation
of the patient.
Our critical-care team will check on you or
your loved one and provide help before there is a life-threatening emergency.
Our goal is to provide you with the best care possible. Your experience here is important to us and we want to hear from you.
• Areyougettingthecare you need?
• Areyourdoctorsandnurses addressing your questions and requests?
• Howcanweimprove?
Please talk with your nurse or case manager about any questions or issues you may have, or dial
Ext. 7107 from your phone.
What is HCAHPS?
HCAHPS is the Hospital Consumer Assessment of Healthcare Providers & Systems. It measures patients’ thoughts about their hospital experience by asking questions based on communication, responsiveness, cleanliness, quietness, pain management, communication about medicines, discharge information and overall hospital rating.