Page 66 - Tata Steel One Report 2024-Eng-Ebook HY

Business Operation and Performance Driving Business Towards Sustainability Corporate Governance Policy Financial Statements Attachments
Community Engagement
The Company is committed to conducting business as a good corporate citizen by upholding its role of recognizing and embracing its obligations towards the community, society, country, and consistently prioritizing environmental preservation. These mechanisms serve as a driving force behind the Company’s operations, ensuring both sustainable social and environmental progress.
During the financial year 2025, the Company conducted its actions of social and community responsibility which were approved by the Corporate Social Responsibility & Sustainability Committee and the Board of Directors. The Company ensures that the needs of all the stakeholder groups are included as part of the business plan. The Company continues to work closely with the local communities to improve the quality of life through various projects such as supporting community’s activities, inheriting local culture, promoting education, supporting computers for learning, English camp project, environmental conservation and natural resource restoration, using safety skills to educate the educational personnel, teachers and students at schools nearby the plant, strengthening community’s enterprise to create employment in the community as well as promoting and encouraging the employees to volunteer in social development activities.
Establishing Communication Channels to Receive Suggestions and Complaints
In case the community has a concern, it can use multiple options provided by the company to file a complaint directly to the Company. These include telephone, suggestion box, email, community satisfaction survey, electronic channels, report via community leaders or the Company’s staff to allow the Company to investigate any issue that arises and inform to the community for agreeing to the results of corrective and preventive actions thereafter.
Complainant can file
a complaint via telephone/ suggestion box/e-mail/ company’s staff
Company receives
a complaint and record into the form
The person receiving the complaint submits the report to
the relevant department
The management summarizes the issue to inform the complaint and the community
The responsible department solves and tracks the progress as well as notifies the results to management
The responsible department visits the community and verifies the facts
64 Tata Steel (Thailand) Public Company Limited