Page 92 - Tata Steel One Report 2024-Eng-Ebook HY

Business Operation and Performance Driving Business Towards Sustainability Corporate Governance Policy Financial Statements Attachments
Content
UOM
FY25
FY24
FY23
FY22
FY21
FY20
Community Engagement
No. of Employees participated in CSR activities
% of Total employees
100
100
100
100
100
98.6
Total man-hour spent on CSR activities
Total man-hour
11,298
11,266
9,600
9,660
8,477
13,103
Average man-hour spent on CSR activities
Average man-hour
10.5
10.4
9
8.9
8.6
11.3
No. of beneficiaries from the Company’s social responsibility projects
Persons
64,614
67,500
75,200
63,148
55,929
65,034
Budget used for social responsibility projects
Million Baht
1.06
1.89
2.28
2.81
3.67
3.12
Accumulated number of trees planted in environmental projects
No. of Trees
5,151
20,800
16,400
13,000
10,900
8,500
No. of community complaints
Time
0
0
0
0
0
No Survey
Governance & Economic Dimension
Risk Management
Accomplishment of risk mitigation plans
%
68
72
72
76
74
69
Training/seminar or workshop on risks
Times
9
10
9
9
11
8
Customer
Customers Complaints (Included Small Section)
Times
65
61
63
40
35
43
No. of complaints on products and services that affected safety and health
Times
0
0
0
0
0
0
Customer Satisfaction
%
"82 (internal pulse check)"
87
"85 (internal pulse check)"
86
No survey (Due to COVID-19 pandemic)
No Survey (Survey every two years)
Value Added Sales
%
47
46
47
46
37
24
Cumulative value added sales
Type
5
7
11
20
11
2
Cumulative new services
Number
4
4
5
3
3
4
90 Tata Steel (Thailand) Public Company Limited