Page 25 - TLS3 Portfolio_2020_V2

LEARNER EXPERIENCE

THE TRAINING & LEARNING COMPANY

APPEALS PROCEDURE FORM

Learner explains reason for disagreement with
trainer’s decision immediately after assessment
and must follow up in writing within 5 working
STEP 1 Trainer to consider and respond within 5 working ISSUE RESOLVED
days.

days.

Trainer Name:

ISSUE NOT RESOLVED

If the learner is still unhappy they may appeal
to the Internal Quality Assurer in writing within 5
working days. The IQA must respond within 5
STEP 2 ISSUE RESOLVED Records of all appeals
working days of receipt of the appeal.

will be logged by the
Quality Director

IQA Name:

ISSUE NOT RESOLVED

If the learner is still unhappy they may appeal in
writing to the Quality Director within 5 working
days.
STEP 3 The Head of the Centre will inform the learner of ISSUE RESOLVED
their decision within 5 working days.

Quality Director Name:

The Training & Learning Company