Page 13 - Microsoft Word - E- Version Orientation Handbook- Rev-6

BASIC TROUBLE SHOOTING GUIDELINES

HOWEVER IF YOU ARE NOT ABLE TO RESOLVE THE PROBLEM

PLEASE CALL 877-290-8636 OPTION 2

PROBLEM POSSIBLE CAUSE SOLUTION
Sore or dry eyes
Air blowing into eyes Slightly tighten top straps to bring mask into

bridge of nose

Mask leaks Mask/headgear not Re-apply mask and adjust headgear. Lie in
positioned properly bed with mask on and pressure on. Keeping
eyes closed, release top Velcro straps, allow
mask to leak. Pull straps just until mask leak
stops and set straps. Repeat with lower straps

Cushions/pillows If you have not replaced your
worn cushions/pillows in the last 3 months, call to
order supplies. (866) 721-2340

Mask size not Contact Pulmonary Solutions to be re-fitted
appropriate for mask

PROBLEM POSSIBLE CAUSE SOLUTION
Air from unit is Heated humidifier Turn down humidifier setting
warmer than normal may be turned up
too high

Filter obstructed by Replace and/or clean filter
debris

Filter or vent may be Move unit away from any materials that may
blocked by obstruct filters or vent to allow good air flow
bedclothes or
drapes

Room temperature Turn down the thermostat at night
is too warm

Unit seems loud Unfamiliar night time Consider soft music, white noise or fan
noise
Unit seems louder
than usual Air leaking from Turn off machine and make sure humidifier
humidifier chamber is placed correctly
connection

Hose is not Check and/or replace hose-, recommended

connected properly replacement is every 3-6 months. Keep

or has hole in it protected under bedding

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