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Citizen Satisfaction Index System (CSIS) Project
                                            Implementation



     Program   Objective     Specific       Strategy of   Location/   No. of   Project   Funding Collaboratin
                   s      Project/Activity  Implementation  Site   Clientele Implementer/  Source g Agencies
                                                                                 s
   LGU         This     The Project      Before the     Delfin    150       ISU –       DILG    ISU, DILG,
   Capacity    project  Team conducts  survey started, Albano;  constitue conducts      and     and LGU
   Building:   aims to  the survey       preliminary    Tumauin; nt s as    CSIS        LGU
   Conduct of  enhance together with PA  activities were  Santiago responde implementati
   CSIS in     communi student field     conducted      City;     nt s plus  o n
   various     ty       interviewers     such as        Echague; LGU        DILG –
   local       develop  which cover the  MOA Signing  San         officials  facilitator/co
   government ment      following        between ISU,  Mateo;  per LGU or dinator
   units       towards  activities:      DILG, and      Ilagan
               the      Survey (data     LGU            City;
               improve  gathering)       Orientation    Cauayn
               ment of  Data Processing with LGU        City;
               local    Report Writing   Officials      Ivana,
               governm Utilization       composed of  Batanes
               ent      Conference       Mayor, Vice
               services.where results are Mayor, SB,
                        presented to LGU Dept Heads,
                        Officials        and Brgy
                        Conduct of       Captains
                        meeting for the  LGU provides
                        preparation of   BASELINE
                        Citizens’ Priority  DATA which
                        Action Plan      served as a
                        (Plan) – this    starting point
                        serves as a      for comparison
                        reference of the  and analysis
                        LGU in improving and provided
                        its service      context on
                        delivery         what services
                                         were currently
                                         provided by
                                         the LGU

                                                Prepared by:


                                     JESSICA C. MANAGUELOD, MPA
                                       Department Chairperson-BPA
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