Page 58 - CROSS CULTURE

sender because his expressions are a better indicator of the

meaning behind the message than his words. As a sender, you

should know how to communicate meanings through facial

expression powerfully. In our day-to-day movements one's facial
expressions are vitally convey one's feelings, interest, and level of

involvement on the matter or situation. For example, the simple of

a customer makes you comfortable in explaining the product

choices, features, and other aspects of the service offer.

3. Gestures

Your body movements are sometimes clearly passing a
meaningful message to others. By moving parts of your body, you

can express both specific and general messages, some voluntary

and some spontaneous. So, gestures are observed actions. Many

gestures, for example, a wave of the hand have a specific and

intentional meaning, such as hello or good-bye. Most of us, when
talking with our friends, use our hands and face to help us describe

an event or an object. We wave our arms about, turn our hands,

roll our eyes, raise our eyebrows, and smile or frown. Yet many of

us also, when presenting to others in a more formal setting. 'Clam

up'. Our business audience are no different from our other
audience. They all rely on our face and hands (and sometimes legs,

feet, and other parts of our body) to 'see' the bigger, fuller picture.

Gestures can be either ambiguous or unambiguous. Point at

water and then point to your mouth. This is an example of an

unambiguous gesture. Another person watching you is almost

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