Page 51 - Straive eBook: Redefining Your Peer Review Experience

Straive | Redefining Your Peer Review Experience 51

Business Problem
A leading open access publisher was experiencing significant rise in submissions, and was
not able to scale up internally to support this growth.

Flexibility to support Faster review Efficiencies
rapid volume growth process

Straive Solution

Straive enabled a 2-site ramp strategy to support quick ramp as well as provide for business
continuity. Set up a team of 40 FTEs within 12 weeks to manage volume influx. The team has
since grown to more than 300 FTEs supporting multiple peer review tasks, including:

• Author helpdesk to manage queries on policies, APC
charges, follow up payments, etc.
• Editorial Assistants responsible for managing
workflow with authors, reviewers, and editors
• Manuscript screening of submissions on technical and
document checks
• Research Integrity team responsible for managing
ethical guidelines and reporting or management of
malpractices

Highlights

Risk mitigation Improved level 7-fold surge
with geographic BCP of service in team size