Page 21 - SPiCE Magazine (September 2019)

20 The SPiCE Magazine • From the Operations Floor: Excellence @ 40 The SPiCE Magazine • From the Operations Floor: Excellence @ 40 21

Hop, Skip and a ramp

A Hindawi JEO rapid ramp-up story What the A-team is made of
By Dorie Unayan Machan, AVP, Ops-Jounals approach was instituted by key players including

Talent Acquisition, Management, Hindawi JEO team, In recognizing the success of Hindawi JEO’s hop, skip and
Ramps in SPi are never without excitement. There
and JEO SPi Excellence Launcher (SPiEL) training team. a ramp, we cannot forget the following key leaders behind
is a thrill in knowing that ramps could indicate a
its success. You are truly deserving of recognition.
successful pilot, good account performance, strong To complete 4 weeks of batch training and immersion
relationship with the client, or simply the natural thrill prior to the trainers’ visit, we targeted eight to 10 FTEs The Laguna Facilities Management Group for their swift
of change itself. Either way, ramps are accompanied per week and began recruitment on April 8. Normally, action in providing adequate work stations and setting up

by exciting challenges and growth in various scales. this timeframe for hiring Editorial Assistants would a suitable and well-equipped training room.

Looking back prove challenging, but it was fulfilled on schedule. Joey Del Prado whose expert resource management
How it’s done provided an excellent kick-start in placing headcount.
The journey of SPi Global Laguna’s Hindawi JEO
team started with the RFP in March 2018 for The rapid ramp success wouldn’t be possible without Vince Camigla and Jo-anne Loñoza of Talent Acquisition

Editorial Processing work. Formally awarded to SPi the participation of different operations and support for rising to the occasion.
Global in May 2018, its pilot run was set to kick off in units. Apart from aggressive sourcing and high
Sher Magallanes, Dustin Reyes and Denise Ferrer of the
November last year. We had a six-moth lead time to recruitment turnout in Laguna, the deferred DPD
JEO SPiEL team for their dedication and hard work not
plan, build and train a team of 15 editorial assistants pilot brought about a favorable situation in kick-starting
only to the Laguna team but all JEO learners.
that is mostly composed of transitioning Elsevier recruitment for the Hindawi ramp. The bench FTE pool

researcher support members. for DPD became the first batch to be trained, allowing Hindawi Editorial Processing Team Leaders Kharlo Catig
enough lead time to fill in the succeeding batch. and Katherine Sinio for playing a brotherly and sisterly role
By the end of the first quarter of 2019, the team has
and handholding their teammates throughout the process.
scaled to full capacity. Delivery and quality became Operations supplemented the same-day assessment,
stable after only a short period, along with the forma- enabling Talent Acquisition to source enough candi- Luz Desquitado for going outside of her comfort zone and
tion of the Hindawi Customer Service team, making dates. Former Journal Account Management Team taking a permanent post in Laguna to lead the team.

Hindawi a happy client. Leader for Parañaque Rosemarie Mendoza - who is
Ed Bautista – JEO’s muscle and backbone - for investing
The rapid ramp challenge now based in Laguna - became one of the DPD his time and effort to lay a strong foundation of knowl-
bench FTEs and was immediately considered as a
edge, competency and standards that made the entire
In April 2019, Hindawi increased the workload to three Team Leader, which was much needed for the scale
JEO team better, if not great at what they do today.
times the current volume, or additional 41 headcount. of the ramp.

This includes 13 additional FTEs in Editorial Process-
Currently, the ramp-up team is at 75 percent capacity To the Parañaque and Laguna
ing, 24 new headcount for Editorial Screening—a new
and on track to complete 100 percent of the transition
JEO work for Hindawi—and 4 additional FTEs for the JEO teams, may the force of
volume by September. As we are a hop, a skip and a
Customer Service ramp. excellence be with you!
jump away from a steady state, the team, in collabora-
Keep getting better!
We had nine weeks to create and pre-train a new tion with Hindawi, is now working on establishing best
team prior to the arrival of Hindawi trainers, who practices and performance standards, and in prepa-
conducted two-week training beginning June 10, ration for the advised 2020 expansion of services to

before the transition to live work. All-hands-on-deck Editorial QA and Materials Check.