Page 71 - Thailand Post Annual Report 2024

Part 1
Overview of the Organization
Part 2
Business Trends
Part 3
Business Model
Part 4
Strategies and Resource Allocation
Part 5
Risk
Part 6
Corporate Governance
Part 7
Operating Results
Part 8
Other Information
THP’s Stakeholder Management
THP places importance on the treatment of stakeholders, caring for and taking into account internal and external stakeholders who are directly or indirectly affected by THP's business operations, as well as continuously building relationships with stakeholders to increase satisfaction and lead to stakeholder engagement. THP has created stakeholder engagement in accordance with the AA1000 Stakeholder Engagement Standard (AA1000SES), a guideline for identifying stakeholders, identifying issues between stakeholders and the organization, and assessing the importance of stakeholders and issues between stakeholders and the organization, as well as determining appropriate patterns for building stakeholder engagement.
Customers
Internal units/ personnel
In 2023, THP analyzed and evaluated impacts of the organization’s important processes throughout the value chain and analyzed the direction of the organization’s business operations. It was found that there were seven groups of important stakeholders, namely (1) Customers; (2) Internal units/ personnel; (3) Partners; (4) Competitors; (5) Supervisory agencies; (6) Society and communities; and (7) Sellers of goods/ services. There were the issues concerning significant needs/ expectations between the stakeholders and THP derived from a survey of the stakeholders’ opinions as well as the determination of format for building relationship in accordance with the level of engagement. A plan for building stakeholder engagement for the organization’s sustainability is developed on an annual basis as follows :
Sellers of goods/ services
THP Society and communities
Stakeholder Group
Partners
Supervisory agencies
Competitors
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