Page 40 - One report AUCT2024_Eng

Part 1
Business Operation and Operating Results
Major Sustainability Issues of the Company
The Company focuses on delivering quality product information to ensure fair prices by analyzing sustainability issues in 3 dimensions: economic and corporate governance, social, and environmental dimensions as follows:
Economic / Corporate Governance dimension
1. Product responsibility
2. Quality products and services 3. Create innovation and technology 4. Modify work processes by
applying digital technology 5. Maintain confidentiality of
personal data and security of
information/cyber
6. Operate business fairly, ethically, and transparently.
7. Customer relationship management
Social dimension
1. Human resources development 2. Decent works
3. Oversee occupational health
and safety including well-being
of employees
4. Health and safety of customers
and employees
5. Learning organization
6. Good customer experiences 7. Customer satisfaction
8. Access to products and
services
Environment dimension
1. Ecological impact
2. Reduce pollution generation
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Annual Registration Statement / Annual Report 2024
(Form 56-1 One Report)