Page 41 - One report AUCT2024_Eng

Part 1
Business Operation and Operating Results
From the analysis of the above sustainability issues, it can be seen that in order to achieve the sustainability goals, the Company’s priorities and work plans must be as follows:
1. Economic and Corporate Governance dimension: Product responsibility, Quality products and services, and Maintain confidentiality of personal data and security of information/cyber
2. Social dimension: Access to products and services, and Human resources development 3. Environment dimension: Reduce pollution generation
With regards to other sustainability issues in each dimension, most of them have already been specified as the annual work plans and routinely operated for continual development, such as modifying work processes with repetitive tasks by using technology to save time and be more accurate, as well as setting a target on the number of training hours per employee per year to enhance their potential and skills so that they can support the Company’s business activities in a sustainable manner.
The project that can respond to the overall sustainable issues in 2024 is the opening of AUCT Place, as it cannot only adjust the organization’s image as the “No. 1 in Auction”, but it can also change the work process and create a new corporate culture for the employees. The “AUCT Service DNA” training course has been organized with the goal to provide training to 100% of employees (which is currently reached 80%), so that the employees can truly access the essence of the services in order to deliver good services to the customers.
Management of impacts on stakeholders in the business value chain
Business value chain
The Company provides auction services for various types of assets, such as vehicles and motorcycles, which is the Company's core business, as well as other assets, such as real estate, etc. The Company will act as an intermediary to provide services to customers, both purchasers and sellers, in buying and selling goods at reasonable prices. Therefore, effective value chain management is an important factor in driving the Company's business sustainably, consequently the Company constantly develops quality work processes to meet the needs of customers in all aspects. The Company's value chains consist of 5 Smart as follows:
1. Smart Partners
The Company procures the assets for auction where the chosen business partners are sellers of assets from banks, financial institutions, fleet car rental groups, insurance companies and other companies. The assets of banks and financial institutions that are auctioned derived from non-performing loans, so
บริษัท สหการประมูล จากัด (มหาชน)
41
Union Auction Public Company Limited