Page 31 - Laporan Tahunan PPZ 2022

Pusat Pungutan Zakat-MAIWP
Zakat Collection Center-MAIWP

Motto

Memudahkan Anda Berzakat
Motto

Making Zakat Payment Easy

Polisi Kualiti

Kami beriltizam memberi perkhidmatan berkualiti bagi memaksimakan
kepuasan pelanggan melalui pendekatan profesional, penggunaan
teknologi terkini serta berlandaskan nilai-nilai Islam.
Quality Policy
We aim to provide a quality service by maximising
customers’ satisfaction through a professional approach,
the deployment of the latest technology and based on
islamic values.

Objektif Kualiti

Quality Objectives

• Setiap transaksi bayaran zakat di kaunter hanya 5 minit. • Every zakat payment transaction at the counter should only
• Semua pembayaran zakat melalui Skim Potongan Gaji, Pos take 5 minutes.
dan Ejen Kutipan diproses 5 hari bekerja. • All zakat payment via the Salary Deduction Scheme, by Post
• Kakitangan menjalani program latihan atau kursus 20 jam and Collecting Agents are to be processed within 5 working
setiap tahun. days.
• Memaksimakan kepuasan pelanggan. • PPZ staff are to attend 20 hours of training programmes or
• Perkhidmatan yang berkualiti tinggi. courses annually.
• Kakitangan yang mementingkan kualiti, gigih, proaktif, • To maximise customers’ satisfaction.
responsif dan mengetahui objektif setiap kerja. • High-quality service.
• Organisasi berwibawa, kukuh dan berdaya maju. • Employ staff that prioritise quality, diligence, proactiveness,
• Penambahbaikan yang berterusan. responsiveness and understanding the objective of each
task.
• To be an organisation that is authoritative, strong and viable.
• Continuous improvements.

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