Page 39 - Laporan Tahunan 2023 PPZ-MAIWP

MOTO MOTTO

Memudahkan Anda Berzakat Making Zakat Payment Easy

POLISI KUALITI QUALITY POLICY

Kami beriltizam memberi perkhidmatan berkualiti bagi We aim to provide a quality service by maximising
memaksimakan kepuasan pelanggan melalui pendekatan customers’ satisfaction through a professional approach,
profesional, penggunaan teknologi terkini serta berlandaskan the deployment of the latest technology and based on
nilai-nilai Islam. islamic values.

OBJEKTIF KUALITI PPZ-MAIWP GOALS

• Setiap transaksi bayaran zakat di kaunter hanya 5 minit. • Every zakat payment transaction at the counter should only
• Semua pembayaran zakat melalui Skim Potongan Gaji, take 5 minutes.
Pos dan Ejen Kutipan diproses 5 hari bekerja. • All zakat payment via the Salary Deduction Scheme, by Post
• Kakitangan menjalani program latihan atau and Collecting Agents are to be processed within
kursus 20 jam setiap tahun. 5 working days.
• Memaksimakan kepuasan pelanggan. • PPZ staff are to attend 20 hours of training programmes
or courses annually.
• Perkhidmatan yang berkualiti tinggi.
• To maximise customers’ satisfaction.
• Kakitangan yang mementingkan kualiti, gigih, proaktif,
responsif dan mengetahui objektif setiap kerja. • High-quality service.
• Organisasi berwibawa, kukuh dan berdaya maju. • Employ staff that prioritise quality, diligence, proactiveness,
responsiveness and understanding the objective of each task.
• Penambahbaikan yang berterusan.
• To be an organisation that is authoritative, strong and viable.
• Continuous improvements.

LAPORAN TAHUNAN 2023 ANNUAL REPORT 37