Page 24 - TSU

What is the root What are the pain What are the
Where does the Where does the cause(s) of the points in the assumptions to

process starts? process ends?
process? process? considered?

Administration and Finance Once awarded Miscommunication Students ineligible List of all available
scholarships

Admissions Comptroller’s Unclear structure Students receive Scholarship application
miscommunication

Department Administration and Finance Multiple awarding of Late scholarship submission Technology capability
scholarship (people, depts,
etc.)
Finance Once student receives the Unauthorized awarding of Late external funding Students having a point of
refund scholarships contact

Recruitment Once student receives the Lack of documentation Management ignoring terms Completed FAFSA
refund
Student Late scholarship submission Made up scholarships Parties understanding their
roles

When the student applies; No scholarship terms and Nothing in writing
completed scholarship conditions
application
Inquiry of available Unmet terms and conditions Too much cross
scholarship communication

Offer scholarship Internal conflict

Internal communication