Page 37 - Business Process Reengineering via Six Sigma Theory and Methodologies

What is the root What are the
Where does the Where does the What are the pain cause(s) of the assumptions to

process start? process end? points in the

process? process? considered?

Administration and Finance Once awarded Students ineligible Miscommunication List of all available scholarships

Admissions Comptroller’s Students receive Unclear structure Scholarship application
miscommunication

Department Administration and Finance Late scholarship submission Multiple awarding of Technology capability
scholarship (people, depts, etc.)
Finance Once student receives the Late external funding Unauthorized awarding of Students having a point of
refund scholarships contact

Recruitment Management ignoring terms Lack of documentation Completed FAFSA

Student Made up scholarships Late scholarship submission Parties understanding their
roles

When the student applies; Nothing in writing No scholarship terms and
completed scholarship conditions
application
Inquiry of available scholarship Too much cross communication Unmet terms and conditions

Offer scholarship Internal conflict

Internal communication