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Support Services
Standard Operating Procedure
The purpose of this procedure is to ensure that instructional and support staff have the tools that
they need in order to successfully complete their responsibilities. This include contact resources
before, during and after completion of the learning event.
Support Contact: Nancy Cotton
Email: Nancy.Cotton@i5oconsulting.com
Phone: 888.591.7781
Ms. Cotton is the single point of contact for all issues or problems. She will ensure that the issue is
resolved or will alert the appropriate person to address the issue.
Additional Resource:
Standard recorded orientation session by program. Ms. Cotton can provide a copy of all recorded
session.
Examples of recorded orientation:
