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National Performance Indicator 6.2 – Emergency Assistance
Agencies that meet the emergency needs of low-income individuals through the provision of
services and resources should report outcomes for this performance indicator. This includes
agencies that offer language translation assistance to enable individuals to secure services to
meet an emergency need.
NPI 6.2: The number of low-income individuals served by Community Action who sought
emergency assistance and the number of those individuals for whom assistance was
provided.
Requirements: NPI 6.2 collects data on low-income participants in Community Action
initiatives who seek emergency services and receive emergency services
Applicable Activities: NPI 6.2 collects data on the number of individuals served through
emergency assistance:
In NPI 6.2, agencies are asked to provide information that supports the outcome of
“achievement of family stability,” under the broad National Goal of “achievement of
potential by strengthening supportive environments.” This is defined by “reduction or
elimination of an emergency need” in this indicator. The receipt of assistance for an
emergency need is considered a proxy for the actual outcome.
Agencies should report those services and resources that are provided to meet immediate, short-
term needs of low-income individuals. A broad range of Community Action activities could
generate outcomes to be reported under this performance measure. Among the most common
activities are:
o Emergency vendor payments, such as fuel or utility assistance, rent/mortgage payments,
car or home repair
o Emergency food distribution, including pantries, soup kitchens, food cupboards
o Emergency shelter for the homeless or those in need as a result of a natural disaster
o Emergency medical care, including mental health and drug abuse crisis intervention
o Emergency transportation services
o Emergency clothing distribution
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