Page 47 - HOH

For increased caution and protection: till further notice Caribbean Mercantile Bank N.V.

(CMB) will reduce its service hours at all of its five branches starting Friday, March 20th,

2020.

New opening hours Monday through Friday:

8:00 AM to 1:00 PM

In addition to this new measure of caution and protection, several other internal measures
have and will be taking place for our other departments and teams of employees. The

departments and functions that are key for a stable continuity have been identified, and

where possible some essential functions will be operating remotely from home and/or

split shifts.

By reducing our hours of operation in our branches and the split shifts, we can allow our

employees to have more time with their families and kids at home in these difficult times.

By implementing these methods, we also hope to guarantee continued services to our

customer at all of our five branches.

For protection and security of our customers and employees, and in agreement with

information received from local public health authorities, we will only allow a limited

quantity of customers at the same time in each Branch.

We plead our customers and visitors to please follow instructions provided by our

security team.

We also kindly request our customers to mostly make use of our electronic services,

when and where possible. For example: Online Banking, Mobile Banking, Fuel up to fuel