Page 21 - FCEA Proposal For Airport VIP Concierge Service Concession 2022
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1. Staffing


            At the current moment, FCEA has a manpower team of 6 full time employees and 23 “On Calls” that
            works based on required hosting and selling schedules. Airport has granted First Class Experience a total
            of 30 badges, from where we have still 3 available pending new trainees. At the other hand for future, we
            will need 10 additional runners an HR assistant, Social Media and Marketing Part time Executive and an
            Airport Supervisor.

            Our First Class Experience employees, host, sellers and runners are paid above average and far above the
            minimum wage plus commission to ensure that they are:
              Qualified
              Well prepared
              Experienced
              Consistent
              Aim to an excellent service
              Provide warm and secure Assistance
              Give Friendly, Promptly, Courteous Service

            Further FCEA recruit only employees that are proficient and have a reasonable command in English,
            Spanish and Dutch. Has some experience in customer service, but are outgoing, has a positive attitude,
            and a plus if are experienced in sales.




















              THEY SAY IT!





















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