Page 31 - FCEA Proposal For Airport VIP Concierge Service Concession 2022
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• Understand the customers
• Focusing on customer needs
• Handling customer complaints
• Stress management during the process and reassuring an excellent service during the process
External Training:
• Programa di Excelencia di Aruba; “Mi compromise cu Aruba” by A.T.A.,
• “Service Excellence ku Zjeito”
• Courses by The Leadership Council
o Exceptional Customer Service
o Five Star Quality Service
o How to handle Irate customers & difficult situations
o Loyal customer is priceless
o Loyal for Life
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