Page 41 - FCEA Proposal For Airport VIP Concierge Service Concession 2022

• From 2016 to YTD July 2022, First Class Experience has served 24,226 clients
• Post Pandemic First Class Experience grew respectively by 87% in 2021 compared to 2019
and YTD July 2022 by 216% in traffic.
• First Class Experience contributed to Airport concession with a total of AWG [insert
amount] from which the largest growth is experienced Jan to July 2022, AWG [insert
amount]
• First Class Experience estimates that the growth from 2023 – 2026 will increase by X%,
whereby the paid concession is expected to rise by X%.
• First Class Experience has a strong word of mouth and a robust organic review strategy
• First Class Experience has built strong partnerships with Local Tour operators, Local
Businesses, and Local Clients
• First Class Experience has built strong partnerships with International Tour Operations and
Travel Agents

• First Class Experience is present and active on many Social Media Platforms such as
Instagram, Facebook and Tik tok
• First Class Experience has continuously invested in the quality of the provided service by
remaining ahead of the curve, training the team, and refining the current processes.
• First Class Experience continuously expands and innovates its services with the
introduction of the Sales Office 2.0 and Call Center
• FCEA 2.0 is a complete success and an enormous growth for the AAA and gives many
opportunities for expansions and future innovations
• First Class Experience has established a strong brand aligned with the strategic objective
of the Aruba Tourism Authority, focused on Affluent visitors and the economic value of
the visitor
• First Class Experience team members are passionate, love the challenge and go over and
beyond to provide the best white glove service to all Airport passengers
• First Class Experience has proven to be a reliable and successful partner for Aruba Airport
Authorities, with sharp results even more during and post Pandemic within the FCEA
group of concessionaires
• First Class Experience has an established successful formula and is trusted for the services
provided
• First Class Experience can assure an excellent continuity of this business as a valuable
partner of Aruba Airport Authorities.

THEY SAY IT!

41 | P a ge