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A24 TECHNOLOGY
Monday 5 March 2018

Twitter CEO asks for help on ‘civility’; YouTube stumbles

By RYAN NAKASHIMA friends over passive scroll- strike from YouTube, which
AP Technology Writer ing through posts and vid- would have frozen new
Twitter CEO Jack Dorsey is eos. uploads, only to have it re-
asking for help improving In a related development, versed hours later.
the openness and civility YouTube said its effort to Several channels were sub-
of conversation on Twitter, crack down on misinfor- sequently reinstated.
saying the company failed mation with more human YouTube said Thursday
to prevent misinformation, moderators hit some snags, that as it adds moderators,
echo chambers and abuse acknowledging mistakes newer hires may “misapply
of its global messaging ser- in deleting some channels some of our policies result-
vice. in the wake of the Florida ing in mistaken removals.”
In a series of tweets , Dorsey school shooting. Mandy O’Brien, who runs
said Twitter was committing YouTube’s reversal of sev- Bombard’s Body Lan-
“to help increase the col- eral enforcement actions guage, said in an email
lective health, openness, against video creators are she had three strikes is-
and civility of public con- a sign of growing pains at sued against her channel
versation” and needs to the video service, which in the last week accusing
re-engineer the service to aims to hire several thou- her of bullying and harass-
encourage more healthy sand moderators this year ment, including for a video
debate. to deal with fake news, in which she scrutinized
The company is now solicit- conspiracy theories and of- the expressions of Florida
ing proposals for measuring fensive videos. shooting survivors in TV in-
the healthiness of conver- It aims to have 10,000 terviews.
sation on the service in or- people checking videos Her channel was deleted,
der to improve it. for compliance with You- she said, but reinstated as
“We aren’t proud of how Tube’s standards by the of Wednesday after she
people have taken ad- end of the year. appealed.q
vantage of our service, or Last week, several channels
our inability to address it said YouTube shut them
fast enough,” he tweeted, This combo photo of images shows the Twitter app and YouTube down after their coverage
adding that the request logo. of the shootings, including
for proposals due in mid- want to do this alone.” vote 2018 to fixing similar Defango , Charles Walton ,
April would eventually cre- Dorsey isn’t alone with his problems at Facebook; Bombard’s Body Language
ate metrics against which social-media mea culpa. the company has since re- and others.
it could be held account- In January, Facebook oriented its news feed to Infowars, the conspiracy
able. CEO Mark Zuckerberg an- encourage “meaningful” website run by Alex Jones,
“We simply can’t and don’t nounced he would de- interactions with family and said it received a second