Page 20 - MIN ARENDS

A14 LOCAL
Monday 9 october 2017
Sustainability, service and human sources:

De Palm Tours Focus on the Future with Aruba Certification Program

ORANJESTAD - Aruba Cer-
tification program (ACP)
recently organized a work-
shop for two employee
groups of De Palm Tours
NV.

Several days full of interac-
tion and inspiration were
experienced by the teams
of employees: tour guides,
bus drivers and manage-
ment of De Palm Tours NV.
The goal was to enrich their
knowledge with essential
information on the island’s
history, culture and envi-
ronment. In this way the
employees can connect
this knowledge to their
daily work and upgrade
their service level which is
important in the tourism in-
dustry.
Questions that were asked
were for example: what
is Aruba’s DNA? What is
unique about our island?
What is needed to keep
Aruba authentic? The ser-
vice level, environment,
sustainability and other
topics were discussed. It
was a truly nice ‘ride’ for
both guides and drivers as
well as management.q