Page 8 - HOH

a7
local Wednesday 7 september 2022

Large amount of patients per general practitioner becoming a

problem for General Health Insurance in Aruba

ORANJESTAD – As they are available to help the
had been doing for a few person on the phone or in
months, last July the as- person at their offices in
sociation of general prac- Rumbastraat.
titioners of Aruba (HAVA)
called attention to the “What’s important is that
huge amount of patients once you have the AZV
that each of them has un- app, we make sure to give
der their care, highlight- you notifications in case
ing the problem that Aru- there is any information
ba doesn’t have enough from AZV, we publish it on
general practitioners, and the app. We are happy
each of them has an aver- with this and we hope that
age of 2,300 patients under more clients will download
their care. the app”, she said.

In a press release, HAVA Regarding medical care, in
points out that in order to case a client feels that they
make sure that the pa- are not receiving sufficient
tient can receive the qual- care when they are suffer-
ity of care that the patient larly for patients when they come closer to each oth- development in their AZV ing from illness or injury, AZV
needs from their family say they want to change er, to continue talking and phone app, called ‘Digital will look into it, according
doctor, stakeholders need doctors. discussing the issue of the zorg pas’, where the clients to AZV’s director, Edwin Ja-
to work together to realize AZV allows this, there are amount of patients reg- can have their health insur- cobs.
a quantity of patients that options for example when istered for each general ance card from AZV in a
the general practitioner a person changes their ad- practitioner. This issue has digital format. According “If you can find a better so-
can handle in a sustainable dress from San Nicolas to our attention, and we are to Tchong, currently they lution abroad, it means we
manner. Playa, but it remains a chal- even trying to find a possi- have 66,000 clients regis- will send you abroad. But
lenge because the general bility to organize this in a dif- tered. They also have par- mainly it is a specialist that
“HAVA’s general practitio- practitioners are not easily ferent way, making it more ents who have registered gives the order to send a
ners want to reach a situa- found. Tchong assured that efficient and maybe even their children. She said patient abroad for excep-
tion where the primary care AZV is aware of the issue. more helpful for AZV’s cli- they also have a service tional cases, where the cli-
system is not overloaded, ents”, Tchong commented. for older adults, who are ents make the request to
so that they, as specialists “Together with HAVA we not very skilled with their go abroad and they go”,
in their field of work, can are trying every time to AZV has been showing smartphone, where they he said.q
provide the best care pos-
sible. The experience right
now is that because of the
expansion of the amount
of care being requested,
additional administrative
responsibilities and de-
mands for quality, there is
not enough time for each
patient to receive the care
that they deserve. This is
alarming and HAVA is ask-
ing for attention to be paid
to this issue.”

The doctors association
also indicated that “only
together we can arrive to
a durable situation with
the goal of improving our
healthcare in Aruba, where
all parties involved will ben-
efit.”

Regarding this develop-
ment, PR for the General
Health Insurance AZV, So-
lange Tchong, during an
interview expressed that
general practitioners re-
main as a challenge, be-
cause there are many of
them that are at full capac-
ity, limited availability, and
this is a challenge particu-