Page 29 - AHATA

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Wednesday 27 september 2023 Wednesday 27 september 2023

Starr Ramos; Making sure the visitors have

the time of their lives

Starr Ramos is the Mar- this is a transition with no make someone’s day bet-
keting, Communications, problems for the visitors ter it will come naturally.
Member Relations and Ac- to have the best time of “That is the reason why it
tivities Manager at Casa their lives and to make this Is so important that every-
del Mar Beach Resort Aru- memorable for them. We one knows before working
ba. She shared with us that are all human beings, ev- in hospitality wether they
she started working there eryone can have a bad fit for FOH (Front of the
in 2021 and the part that day, but when you work House) or BOH (Back of
she loves about it the most in hospitality they count the House),” Starr added.
is that she can create con- on you to leave that at
nections with people and the door when you start to She mentioned that re-
leave a lasting impression work,” she expressed. cently the 45th anniver-
on them, just as much as sary of an employee was
they leave one on her. She added that it’s not al- celebrated, who has
ways easy to do this, but been with the hotel since
Yvette Tromp; Sharing the unique flavor of Aruba For Starr, hospitality is not she also believes that if the beginning. “She knows how the members pass by to say hi to her every year
only about what’s visible, you truly love what you do all the members and their and have a talk. This makes the work so much more
it’s about making sure that and have the passion to history. It is lovely to see personal. This is what hospitality means to me.” q
Yvette Tromp has been working in home. There is variety every day and For Yvette, tourism forms a very im-
the industry of tourism for 23 years I get to know them very well.” portant part of her life and has a won-
as Concierge of Playa Linda Resort. derful meaning, which she shared Archel Winklaar; “Tourism is sharing your Island”
She shared with us that in her posi- The security and people of the island with us stating; “For me, tourism is like
tion, she assists the visitors in various is what makes Aruba a popular des- what they say in Spanish, ‘mi casa es Archel Winklaar is going on 2 years working has to offer, the reaction that it causes is
areas, including making petitions tination for Yvette. “that’s the reason tu casa.’ When the visitors arrive, it as a tour guide and bus drive for Chogogo what makes Aruba such a popular desti-
for special requests like scooters or why our visitors keep returning, the could be their first time visiting the is- Tours Aruba. Chogogo Tours Aruba pro- nation. Places like Ayo Rock Formation or
wheelchairs. But her favorite part of people of Aruba are very kind and land, so I want to share with them the vides a variety of services to both tourists Baby Beach, are things that gives the tour-
her job is that “the visitors keep re- friendly. The security is not like other flavor of Aruba. Everything they can and locals from island tours to beach hop- ists a reaction that makes Aruba stand out.
peating and coming back every places, here they can feel secure do, what they shouldn’t miss and not ping to transport and it’s all disabled friend- It’s what makes them keep coming back
year. You create a bond with them when leaving the hotel,” Yvette de- only touristic activities only, but more ly. and “maybe they even go on the same
and we become like a family, be- clared. of the local experience and all the tour again just because they love seeing
cause Aruba is their home away from hidden gems.”q What Archel loves the most about his job is what Aruba has to offer,” said Archel.
the fact that he can meet new people ev-
Rugia Siliee; A contagious Smile ery day. “It’s not every day that you have When asked what tourism means to Archel,
the same thing to do. You always have a his response was very heartfelt and sincere.
new conversation with the tourists and ev- Archel shared that to him, tourism means
Rugia Siliee, working at Hilton Aruba When Rugia started working in the Food with passion and love, providing an ery day brings something different.” “promoting your island, letting people see
Caribbean Resort, is the employee that & Beverage Department, she didn’t exceptional service to the guests of what your island offers and telling the visi-
has the most years of service with 47 know much about the department, the hotel. In his opinion, when you show what Aruba tors about your island.” q
years in tourism. Rugia is an employee but she learned very quickly and with The advice that Rugia gives is that if
who is dedicated and always has a her smile and charisma, she always you want to work in this industry you
smile on her face that brings a huge pushed forward. Now, she can say she need patience, love and the spirit of
amount of joya t work. knows a lot about the department as serving so that your character can
well as the industry. make an impact in your character
and the guests will keep asking for
Rugia loves to work with people, serve you. Aruba is known for its beaches
people and help her colleagues. For but what makes Aruba so special is
this reason, they often refer to her as it’s kind people, and for that reason
‘octopus’, because she’s never afraid Rugia’s wish is for Aruba’s tourism to
to assist in any department. Rugia is always giv the same service, as kind
a positive person and always works and cordial as always. q