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LOCAL Friday 5 May 2017

Playa Linda Teambuilding Training Helps Enhance the Aruba Welcome

with fun elements and, at
the same time, let them be
the guest at another Re-
sort and experience how
it feels to receive excep-
tional service. We always
choose a venue that sup-
ports that intention,” Ms.
Kelly explains. “Each year,
we make the investment in
learning and personal de-
velopment programs, and
our aim is to continue to
do so. We work with local
as well as internationally
based trainers, and cus-
tomize the approach to
different employees and
departments, for the best
possible results.”
For Playa Linda’s recent
Teambuilding Day, D&I Busi-
ness Support Services N.V.,
based in Curacao, lent ex-
cellent assistance for the
end goal of strengthening
existing hospitality skills and
emphasizing the value of
collaborative efforts. D&I is
a company led by young
professionals and assists in
building value-based and

ORANJESTAD – The already solutions while maintain-
strong sense of Aruban hos- ing an ever-present smile.
pitality at the Playa Linda These intensive trainings
Beach Resort was further have taken place over the
strengthened during a re- last couple of years, and
cent Teambuilding Day. culminated in a recent
Team members at the Teambuilding Day.
Front Office, Reservations & “I’m thrilled that we can
Membership Accounting, provide our employees
who are not only responsi- with different types of high-
ble for first impressions, but quality training and cours-
also a seamless back office es,” comments Human
process within their own Resource Director Sulaika
departments, received fur- Kelly. “We believe in the
ther training with the col- potential of our employ-
laboration of D&I Business ees and try to encourage
Support Solutions. and support them by giv-
As the important first face ing them the proper tools
of guest encounters, these to help them execute their
essential front-of-the-house job successfully.” One of
employees have been un- the teambuilding exercises
dergoing refresher courses involved the use of a fully
and special support in how interactive ‘GoTeam’ app, team enjoyed an exquisite sance Ocean Suites Aruba. creative cultures aimed at
to properly take care of where they had to cruise three-course lunch. The af- “When we organize exten- collaboration, as well as to
the administrative tasks in- the downtown and harbor ternoon consisted of more sive training sessions for our design the systems needed
volved, arrive at positive area to complete assigned teambuilding-themed ac- employees, we always try to support whole systems
interactions and innovative tasks. Later that day the tivities held at the Renais- to treat them to a day filled change.q