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BUSINESS                 Wednesday 25 april 2018
                                                                                                                           A25

            Consumer watchdog becomes alphabet soup of controversy




            By KEN SWEET                 doing in many ways — and
             AP Business Writer          put  it  on  'this  is  a  bureau-
            NEW YORK (AP) — The Con-     cracy'," Donner said.
            sumer  Financial  Protection  Republican     lawmakers,
            Bureau  is  dead.  Long  live  who  have  long  had  issues
            the Bureau of Consumer Fi-   with the bureau, have been
            nancial Protection.          happy to go along with the
            That's  the  message  the  name change. Jeb Hensar-
            Trump    administration   is  ling, chairman of the House
            pushing,  at  least,  in  what  Financial Services Commit-
            on the surface seems like a  tee,  said  in  a  statement  "I
            minor  tweak  to  the  name  commend  Acting  Director
            of  the  federal  consumer  Mulvaney's efforts to follow
            watchdog  agency  creat-     the law as written."
            ed  after  the  Great  Reces-  "I've  looked  at  the  stat-
            sion  to  protect  consumers  ute, and I don't see 'CFPB'
            against  banks,  credit  card  in  the  statute  anywhere,"
            companies, debt collectors  said Rep. Barry Loudermilk,
            and  other  financial  com-  R-Georgia,  at  last  week's
            panies.                      hearing.
            But critics see it as a not-so-  The  bureau  has  quietly
            subtle  effort  to  telegraph  rolled  out  a  new  logo  as
            the abrupt ideological turn  well.  Since  early  in  its  ex-
            the bureau has taken since  istence,  the  CFPB  used  a
            Trump-appointee       Mick  green, lowercase text logo
            Mulvaney  became  acting  using  the  bureau's  initials.   In this Nov. 27, 2017, file photo, Mick Mulvaney speaks during a news conference after his first day
            director  last  year.  Under  The new logo is a more tra-  as acting director of the Consumer Financial Protection Bureau in Washington.
            Mulvaney,  the  bureau  has  ditional  government  seal,                                                                        Associated Press
            proposed  revisiting  or  roll-  with  an  eagle  in  the  mid-
            ing  back  the  rules,  regula-  dle, and the name Bureau   Bureau of Consumer Finan-  "The  Associated  Press  rou-  and understand," said John
            tions  and  policies  that  the  of Consumer Financial Pro-  cial Protection.          tinely  reviews  suggestions  Daniszewski,  the  AP's  vice
            Obama  administration  put  tection  on  the  perimeter.   "We  are  in  the  process  of  for  Stylebook  entries  and  president  for  standards.
            into  place  when  it  con-  The  seal  is  similar  to  other   updating our own materials  considers  whether  those  "In  this  case,  we  note  that
            trolled the agency. The bu-  seals  used  by  agencies    to  reflect  our  legal  name  suggestions  will  help  to  the  Consumer  Financial
            reau  has  dramatically  cut  overseeing  the  financial   and would appreciate your  make our report clear, fair,  Protection  Bureau  website
            back  on  enforcement  ac-   industry, including the Fed-  (Stylebook)  being  similarly  accurate,  consistent,  and  continues to use the initials
            tions as well.               eral  Reserve  and  Treasury   updated,"  bureau  spokes-  easy  for  audiences  to  use  CFPB."q
            The  Dodd-Frank  Act  cre-   Department.                  man  David  Mayorga  said
            ated  a  "Bureau  of  Con-   The logo got its first use last   in its request.
            sumer Financial Protection"  week when the bureau an-     The  AP's  Stylebook,  pub-
            in 2010. But, except for the  nounced  its  $1  billion  fine   lished since 1953 and peri-
            occasional court filing, the  against Wells Fargo.        odically updated, is a road
            bureau was consistently re-  A logo is often the most vis-  map  of  rules  on  spelling,
            ferred to as the Consumer  ible  part  of  any  company   language  and  journalis-
            Financial  Protection  Bu-   or organization, and brand-  tic  style  for  the  company's
            reau, or CFPB.               ing experts say the change   journalists.
            Mulvaney  took  over  the  is quite stark.                It  is  also  widely  used  as  a
            bureau  as  acting  director  "You  couldn't  find  a  bet-  blueprint  throughout  the
            in  late  November,  when  ter  example  of  contrast-    news industry.
            Obama appointee Richard  ing  messaging  here.  One
            Cordray  resigned.  Since  says  'we  are  here  to  help'
            then,  the  bureau  has  in-  while  the  other  says  'we
            creasingly  referred  to  itself  are the mighty and here to
            as the Bureau of Consumer  protect,'"  said  Kit  Yarrow,
            Financial  Protection,  or  by  a  professor  of  psychology
            the acronym BCFP.            and  an  expert  on  corpo-
            During testimony last week  rate  branding  at  Golden
            on  Capitol  Hill,  Mulvaney  Gate University.
            said, "The Consumer Finan-   The  push  to  change  the
            cial Protection Bureau does  bureau's name is still in the
            not exist."                  early  stages.  The  bureau's
            But swapping "Bureau" from  website  still  uses  the  old
            back to front is not a simple  logo,  and  the  bureau  still
            word shuffle, said Lisa Don-  refers  to  itself  as  the  CFPB
            ner,  executive  director  for  across  its  webpage.  Email
            the advocacy group Amer-     addresses to the bureau still
            icans for Financial Reform.  end in @cfpb.gov.
            "Doing  that  signals  you  But the CFPB — or BCFP —
            want to take the emphasis  has requested that The As-
            away from serving consum-    sociated  Press  change  its
            ers  —  which  unfortunately  entry in the AP Stylebook to
            is  what  Mulvaney's  been  refer to the agency as the
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