Page 43 - Clinical Managers Orientation Binder

4/11/2019

Case Manager Knowledge

 Policies and procedures

 Community resources

 Cultural competency

 Collaboration with medical team and
external providers (e.g. managed care)

3

Case Manager Activities

Based on current policy, case managers are
required to:

 Review referral information

 Review prior patient visit documentation

 Develop, implement and update plan of care (POC)

 Develop and oversee Home Health Aide POC (PPOC)

 Oversee all services

4

2