Page 86 - Workplace English

4 Put the words in the sentences into the correct order.
salesteam telephone want bring The conference call forward to the

2 I for hotel truly the problems with apologize the

3 I'm afternoon there's the change to a timetable afraid this

4 sent apologies his He for delay the

5 so presentation sorry we put I'm the to tomorrow back

5 Complete the sentences with words from the box.
I truly sorry up back need afraid I
1 I'm there's a problem with the flight.
2 I'm so you had to wait.
3 apologize for the delay.
4 We to change the schedule.
5 I'm moving the meeting from 4 to 3.
6 I'm putting the visit from 3 to 4.

Language tip

If you want someone to understand that something is important, use the auxiliary
verb do, or emphasizing words like truly, really or so.

She does need to take her to the doctor.
She really wants to do that with you.
I truly apologize.
I'm so sorry.

88 1 Workplace English