Page 63 - Bussiness English

A. Susana is having an interview with a company. Read her
interview section and answer the questions below.

Interviewer: What skills and experiences do you have that are relevant for

this position?
Susana: I think the position of sales assistant requires somebody who has

got good customer service skills. In my last job at Alton Towers Themepark I

was responsible for selling souvenirs, so I am used to dealing with
customers. Initially I was only responsible for operating various rides, but as

I can speak both Italian and English fluently, and have a good command of
French, I was asked to work in the gift shop instead. This period of

employment also gave me valuable experience of managing people, as after

two weeks in the shop I was promoted to senior sales assistant, where I
managed two other employees. When I was at

university in Turin, before moving to England last summer, I used to be the

captain of the female volleyball team, which included managing the team and
also the finances for playing fees. I think the leadership skills that I have

developed both at university and in my last job are very relevant for this

position. So, to sum up, I feel I am a highly effective communicator, fluent in
Italian and English and very proficient in French. I can work well under

pressure and am able to delegate effectively. Having worked with a variety
of different teams I would say I have a proven track record in teamwork.

(Taken from: Cambridge Job Hunting)

1. What skills are needed for Sales Assistant?

2. What kind of skills are demonstrated in the interview?
3. In your opinion, Is Susana’s answer convinced the interviewee? Give

reason.

B. Read again the record and write the statements used for
demonstrating the skills and competency.

1. People skill: I was responsible for selling souvenirs, so I am used to
dealing with customers.

2. ….
3. ….

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