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c. Listen to another phone call and write down some new expressions the nurse uses to handle the

appointment.

Ns. Martha : Thank you for calling Linggoni Health Clinic. (1) ………………………………………………………….?
Mrs. Roth : Hi there, my name’s Emily, and I’m calling to make an appointment with dr. Garcia.
Ns. Martha : Sure thing, and (2) ………………………………………………………….?
Mrs. Roth : Yes, I have.
Ns. Martha : All right, and (3) ………………………………………………………….?
Mrs. Roth : Yeah, I’ve been having some hip pain for the last few weeks; and I wanted to get that
checked out.
Ns. Martha : Okay, and (4) …………………………………………………………., please?
th
Mrs. Roth : Sure, it’s Emily Roth; R-O-T-H. And my birthday is 25 of March, 1993.
Ns. Martha : And, (5) …………………………………………………………. since your last appointment?
Mrs. Roth : No, I haven’t.
Ns. Martha : All right. So, (6) ………………………………………………………….?
Mrs. Roth : Oh, that’s a bit tight, What about, like, 1.30?
Ns. Martha : Let me see. Yeah, (7) …………………………………………………………..
Mrs. Roth : Perfect.
Ns. Martha : And (8) ………………………………………………………………………..?
Mrs. Roth : Let’s just do a text.
Ns. Martha : Okay, and the phone number that we have on file is 555-30, sorry, 555-3708. (9)
…………………………………………?
Mrs. Roth : Yes.
Ns. Martha : Okay. All right, (10) ………………………………………………… We’ll see you Thursday, April 3 rd,
at 1.30 PM.
Mrs. Roth : All right, thank you so much.
Ns. Martha : Have a good day!
Mrs. Roth : You too!
Ns. Martha : Thanks. Bye bye.
Mrs. Roth : Bye.

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