Page 62 - EAA 2nd ed-WithCoverVerso
P. 62

Pay  attention  to  the  dialogue  below  and  fill  in  the  blank  with  the  language  function  you  learned
                  (expression of hesitation, confirmation, changing the subject, idioms of hesitation, redirecting subject,
                  avoiding subject to talk)

                  Ms. Anna    : How are you, Mr. Gilbert?
                  Mr. Gilbert  : Excellent, thank you. What about you?

                  Ms. Anna    : Wonderful. Thank you. I heard that you have just come back from Canada for your holiday.
                              How was the holiday Mr.?

                  Mr. Gilbert  : Well, it’s been wonderful. I really enjoyed my winter vacation there until I checked my
                              email.  ………………………. (1), I was wondering why did you contact me through email during
                              my holiday. That was unusual. (expression of changing topic)
                  Ms. Anna    : That’s what I am going to talk about today Mr. Thank you very much for spending your
                              time during your day off.

                  Mr. Gilbert   : My Pleasure, Ms. Anna. What is today’s meeting agenda? We don’t have any problem
                              with the company, right?

                  Ms. Anna    : Unfortunately, we’re having several problems with our clients in Holland.
                  Mr. Gilbert  :  Our  client  in  Holland?  Do  you  mean  Mr.  Van  Gogh  and  Ms.  Trinity?
                              …………………………………………………….  (2)  They  usually  pay  on  time.  I  don’t  understand.
                              (expression of hesitation)

                  Ms. Anna    : Yes, you are right, they are excellent clients. Unfortunately, they are not pleased with the
                              merchandise we are sending them.

                  Mr. Gilbert  : ………………………. (3)? How can that be? We always provide first-class products (expression
                              of confirmation)

                  Ms. Anna   : I know; however, they aren’t happy. They say they are meeting with a new manufacturer
                              next week

                  Mr. Gilbert`  : Nonsense, and what are we doing to change things?

                  Ms. Anna    : Well that’s the reason for our meeting today. I’d like to make a few suggestions.
                  Mr. Gilbert  : I’m listening

                  Ms. Anna    : Why don’t we change suppliers?

                  Mr. Gilbert  : Is that a problem?

                  Ms. Anna    : Let’s take a look at some of the suppliers in the area. I’m sure we can find a better one. I
                              have surveyed some of the areas around here and I have found some of the suppliers we
                              need. And by the way, there are many good items in the neighborhood. Believe it or not,
                              we also have some good cafes to hang out in the neighborhood around us.

                  Mr. Gilbert  : OK. ……………………….… (4)? (expression of redirecting the topic)


                                                                                                  13 | P a g e
                                                                    English for Executive Administrative Assistant
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