Page 2 - Brainwright Price List

CEACO, Inc.
Payment Terms - New Accounts:
- Customers must prepay their first order with a check, money order, or credit card (Visa or MasterCard only).
- Any new accounts less than 6 months in business, will remain Paid In Advance for a period of 6 months before we will accept an application for
credit terms. We do not accept C.O.D. orders.
Net 30 Payment Terms:
- Prior to approval of Net 30 terms, customers must submit a signed credit application. The credit approval process may take 2 to 4 weeks.
- Credit limits will be set based on credit and purchasing history.
- Consistently late payments will result in loss of credit terms and customer will be required to prepay future orders.
- No new shipments will be allowed on any accounts in arrears.
- Any account that has not placed an order with us in the last 2 or more years, must submit an updated credit application to be reviewed before dating
terms will be confirmed.
Credit Applications:
- We will provide a Ceaco credit application to be submitted for Net 30 terms.
- All credit applications must include at least 4 currently active vendor references with up to date vendor account numbers, reference contact phone
numbers, fax numbers and addresses listed. Please be sure all your information is up to date.
- Please contact your references in advance to assure they will respond to credit inquiries. Complications in contacting your references may delay the credit
approval process.
Minimum Orders / Re-orders: $150.00
- All orders less than minimum are subject to prepayment terms.
- All orders between $75.00 and $100.00 must be prepaid and a $10.00 service charge will be applied.
- No orders less than $75.00 will be accepted.
Placing Orders:
Please submit all orders in writing via fax (617-969-1758) or email (cs@ceaco.com). All changes must also be submitted in writing.
Please include the following on all orders:
- Customer Account ID, if available.
- Bill-To and Ship-To addresses, buyer’s name and contact email, phone and fax numbers.
- Ship Date, Cancel Date, and customer’s Backorder preference.
- Pay Terms.
- Rep Company name on the order, as well as the salesperson’s name.
- Routing instructions, freight terms, preferred carriers, phone numbers, contacts, etc.
- Item Numbers and Descriptions.
- Place orders by units (i.e. number of items), not cases.
- Merchandise must be ordered in multiples of case pack quantities only. Quantities less than full case pack will be rounded up to nearest full case pack amount.
- Total the orders, including any applicable discounts.
- Special terms or arrangements must be included on the order with prior authorization and approval code.
- Assortments: All puzzle assortments are pre-packed on the production line. Each puzzle assortment will have a minimum of 3 different images.
We cannot custom pack any puzzle assortment. For specific images, please order in solid packs, if available. Images in the catalogs are subject to change.
- Demo Games: Choose up to 3 free demo games from current order of $500 or more. Comes with a demo sticker for each game.
Case packs will be billed less the one unit cost. On orders under $500.00, 1 each of any game on the order is available at half unit cost.
- Cancel Date: Please have cancel dates on all orders. We cannot be responsible for return of back orders unless it is specifically noted on the orders
“No Back Orders Allowed.” If order says “Back Orders OK,” we will ship up to 120 days after the original ship date, or until the cancel date of the order.
- Lead-Time: Lead-time can average 2 weeks. From October through December it can average 3 weeks.
- Cancellations: Cancellation requests must be received in writing 5 business days prior to the requested ship date.
- Problem Orders: We will contact either the sales rep or buyer three times within 14 days. If there is no response after 14 days, the order will be cancelled
and returned to the sales rep.
Freight:
- All merchandise is shipped from Holyoke, MA, Prepaid & Added to the invoice.
- For Prepay & Add shipments, we use FedEx Ground delivery services.
- Standard freight charges, based on size of order and location of delivery address, apply to all orders, including backorders. If no specific routing instructions
are provided, we will ship at our discretion.
- If you prefer a Collect shipment, please complete our freight questionnaire with detailed, written routing instructions including contact name and
phone number to make freight arrangements.
Defectives / Damages / Shipment issues:
- Customer or Sales Rep must contact us for authorization on disposition of defective or damaged product.
- Any deduction from invoice payments must be authorized by a Ceaco representative prior to payment due date. Payment must be accompanied by the
authorization details.
- All claims must be made within 5 days of receipt of shipment.
- Any freight claims stemming from a COLLECT shipment, must be initated by the customer with their preferred shipper directly. Ceaco will assist as needed.
Returns:
- All sales are final.
- No returns will be accepted without prior authorization.
- You must contact us for a Return Merchandise Authorization number.
- All returns are subject to a 10% restocking fee.
- For refused shipments, the customer is liable for shipping charges and a 10% restocking fee.
Terms and conditions are subject to change without notice. Effective January 2019.

70 Bridge Street, Newton, MA 02458
Tel: 617 926-8080 Fax: 617 969-1758