Page 111 - Matr Boomie

frequently

asked

questions

HOW TO PLACE AN ORDER BACK ORDER POLICY
Visit our website at wholesale.matrboomie.com We will process all in-stock items for your requested
or contact mbsales@matrboomie.com. Orders ship date and place any unavailable products on
can also be placed with a local sales representative. back order. We will ship any back ordered items that
Please contact mbsales@matrboomie.com and we’ll become available within eight weeks in one combined
connect you with your sales rep. shipment. Shipping charges for back ordered items
will not exceed 10% of the value of the back order.
MINIMUM ORDER
$200 minimum opening order with $200 minimum Any remaining items which are still not available after
reorder. Please order in multiples of minimum order eight weeks will be canceled and your original order
quantity per item. will be closed out. Additionally, we will close out back
orders under $50. Be sure to state during your time
of order if you do not wish to accept back orders.
PAYMENT INFORMATION
We accept all major credit cards for online ordering. RETURN POLICY
When paying invoices via check, please make checks
out to Matr Boomie. We want you to be completely satisfied with our
products. If you are dissatisfied, you may return
any item within 15 days of receipt of the items.
LEAD TIMES Products must be returned in their original condition
Orders are generally shipped out within five business with product tags attached and without retail price
days. You may place orders with a future ship date stickers.
to suit your business needs. Just tell us in your order
comments your desired ship date. Note: lead times If you received a damaged/defective item, please
are longer for customized products due to product contact our customer service department within
development. 15 days of receipt and we will assist you with a
replacement or refund/credit.
SHIPPING INFORMATION
All orders are shipped from our headquarters in If items are received damaged due to manufacturer
defect, damaged in shipping, or there is a mis ship;
Austin, Texas. Shipping charges are based on weight, return shipping costs will be covered by Matr Boomie.
size, and destination. By default, we ship UPS If returning product for any other reason; the
Ground for all domestic orders and USPS Priority for customer will cover shipping costs for a full refund.
international shipments. If you would prefer another
shipper, let us know at the time of placing your order
and provide your shipping account information for MERCHANDISE DISPLAY CONTACT STAY CONNECTED CREDITS
that shipping vendor. OPTIONS
We of er a number of retail-ready displays and starter mbsales@matrboomie.com blog.matrboomie.com Graphic Designer Lifestyle Photographer
P: 512.535.5228
Ana Zulueta

Ashlee Huf • ashleehuf .com
THIRD PARTY MARKETPLACE kits for your convenience. They are detailed in this 3007 Longhorn Blvd., Suite 113 Models Product Photographers
Matr Boomie restricts its retail partners from selling catalog and you can also contact your area sales rep Austin, TX 78758 facebook.com/matrboomie Sanetra Longno Mark Bowers
our products on third party websites, including or mbsales@matrboomie.com for more information Visit wholesale.matrboomie.com Cassie Courtney markbowersphotography.com
Amazon, Etsy, Ebay, etc. on the retail solutions we can provide. to see our entire product line. @matrboomie

110 wholesale.matrboomie.com