Page 56 - Klutz Spring 2020

HOW TO ORDER

Orders for New Accounts Full book returns must be in salable condition and customer-
Please contact customer service at 888-724-1872 for the New generated stickers must be removed.
Account Paperwork packet. New accounts must place minimum Each carton should include a copy of the packing list indicating
wholesale orders of $300 or more. account number, name, address, the claim number (if any), and
number of cartons; list each title with quantity returned, ISBN,
International Orders
and cover price.
No problem. Please e-mail us at international@scholastic.com.
The customer must prepay transportation charges on
Terms all returns.
Net 30 days. We don’t ship to past-due accounts.
Books purchased for author events are not returnable.
Discount Schedules Full book returns send to: The Fine People at Klutz Returns, 3030
1. Non-returnable: 50% Robinson Road, Jefferson City, MO 65101.
2. Returnable: 42%
Claims
Freight Policy
Any claims (shortages, damage, quality issues, or non-receipt),
All shipments, including back orders, are either shipped by Klutz
as well as requests for proof of delivery, must be made within
at a cost of 7.25% of invoice value, or are FOB Jefferson City, MO.
45 days of the invoiced ship date. Invoice number and date must
Orders shipped by Klutz are shipped via the most economical
be included with any claim.
carrier available to us.
Need Help?
Postal requirements prohibit us from shipping Fourth Class Book
Rate or Library Rate. For additional information, to get the number of your local Klutz
sales representative, or just to say “Hi,” give us a call toll-free at
If you are placing an order you suspect may weigh over 888-724-1872 or e-mail us at orders@klutz.com.
200 pounds, please indicate whether you can accept truck
deliveries. Products based on availability.
For promotional free freight offers, please contact your sales rep. Unless noted, case size is 6 units.
Electronic Orders Contact Information
Please e-mail orders@klutz.com or contact your sales rep. Klutz Galactic Headquarters
557 Broadway
Order Tracking New York, NY 10012
Call customer service or e-mail orders@klutz.com for information.
Tel: 212-343-6360
Payment Fax: 212-343-6366
All credit cards accepted. E-mail: sales@klutz.com
Customer Service / Order Entry
Returns Policy 2931 East McCarty Street
Not available to non-returnable accounts. Jefferson City, MO 65101
Returns authorization is not required. Books must be bought Tel: 888-724-1872
directly from Klutz. Books must be in account’s inventory for three Fax: 877-724-1872
months, and returned no later than one year from invoice date, E-mail: orders@klutz.com
in order to be eligible for return. Payment Remittance
Returns will be credited at the scanned price on the book, less Klutz, P.O. Box 416851
the last invoice discount from the returning location. The invoice Boston, MA 02241-6851
from which the discount was determined will be identified on Tel: 888-724-1872
each line. Fax: 877-724-1872
E-mail: arklutz@scholastic.com
If no scanned price is available, the current price, less the
discount above, will be credited.

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