Page 131 - Primitives By Kathy Pet Catalog

Terms & Conditions

O R D E R R E Q U I R E M E N T S PAY M E N T I N F O R M AT I O N
• We are a wholesale company, so we require all customers to submit a • Credit Card— We accept Visa, Mastercard, or Discover.
signed sales tax exemption form prior to ordering product. Customers must Your credit card will be charged only when the items are shipped.
provide in order to receive wholesale pricing. Visit our website to find the • Returned Checks— $35 may be added to your account for each occurrence
appropriate sales tax exemption form for your state. of returned or stop payment checks.
• There is NO minimum order requirement for new orders or reorders, with • Late Payments— Finance charge of 1.5% per month (18% APR) may be
the exception of web orders. There are minimum order requirements per added to all past due invoices.
item. The order must be in multiples of each item’s requirement. If the • Collection Fees— If a customer account is forwarded to a collection agency,
minimum for an item is not ordered, it will automatically be adjusted to all additional legal or collection fees incurred will be the responsibility of
the next higher number. the customer.
• Please be aware that if your initial order is under $50, or if your back order • All prices listed are in U.S. dollars and are subject to change without notice.
falls below $50, it may be canceled without notification.
R E Q U I R E M E N T S C U S T O M E R C A R E H O U R S
• Freight costs are the responsibility of the customer and are determined by • Monday through Friday: 8:00 am to 4:30 pm (EST)
weight, dimension, and destination of the package. L A N C A S T E R S H O W R O O M H O U R S
• Items are shipped UPS Ground from Lancaster, PA, unless specified 135 Independence Court, Lancaster, PA 17601 phone: 717.945.7890
otherwise by the customer. • Monday through Friday: 8:00 am to 4:30 pm (EST)
• Back orders will be shipped within 2-6 weeks, however freight costs for
back orders are the responsibility of the customer. Seasonal and newly • Wednesdays: 8:00 am to 7:00 pm (EST) Except: Nov 25 (Closing at
4:30pm)
introduced items may not be available immediately.
• Multiple ship dates may be arranged, upon request, but only at the time the • First Saturday of the month: 9:00 am to 1:00 pm (EST)
order is placed. • Directions: From Route 30 East or West take the Greenfield Road exit.
• All terms and dating requests must be approved by accounting. Turn left onto Greenfield Road, then turn left before the train tracks onto
Independence Court. Our showroom will be on the left at
C A N C E L L AT I O N S , D A M A G E S A N D / O R R E T U R N S 135 Independence Court.
• Any freight errors or damage claims must be reported by calling our • We will be closed the following days in observation of 2020 holidays:
customer care department no more than 10 days from the date the product July 3 & 4, September 7, November 26 & 27, and December 25.
is received. Freight is responsibility of customer. W E B O N LY S P E C I A L S
• Orders may be canceled by calling our customer care department or by Register online and take advantage of great web only specials
sending a notification via email. Canceled orders may be subject to a
20% restocking fee. Freight is responsibility of customer. www.primitivesbykathy.com.
• Return requests need to be authorized by calling our customer care C A T A L O G U P D A T E S
department for a Return Authorization number prior to returning any For alterations to these pages, please visit www.primitivesbykathy.com.
product. Returned orders may be subject to a 20% restocking fee.
ITE M INF ORMATION GUI D E
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Minimum Order 100229 Each
Item must be ordered in Box Sign - Love
increments of the minimum. 002-00950 / 012-00855 Case Price/Unit
ex. Minimum is 2 units Place decimal point two
places to the left. ex. $8.55

Item Price/Unit
Place decimal point two Case Quantity/Item

places to the left. ex. $9.50 ex. Case contains 12 units
Each - one item ST - set CD - card BN - bundle
Pair - item is a pair BX - box BG - bag
Item Features Key

Product Dimensions listed as
Width (a) x Height (c) or
Width (a) x Height (c) x Depth (b)

1817 William Penn Way, Lancaster PA 17601
phone: 1.866.295.2849 fax: 717.394.4327 email: custserv@primitivesbykathy.com www.primitivesbykathy.com