Page 771 - Primitives By Kathy Main Catalog

Terms & Conditions

O R D E R R E Q U I R E M E N T S PAY M E N T I N F O R M AT I O N
• We are a wholesale company, so we require all customers to submit a tax • Credit Card— We accept Visa, Mastercard, or Discover.
exempt number prior to receiving our catalog or ordering product. Your credit card will be charged only when the items are shipped.
Customers must be prepared to provide a copy of a valid state tax ID • Returned Checks— $35 may be added to your account for each occurrence
upon request. of returned or stop payment checks.
• There is NO minimum order requirement for new orders or reorders, with • Late Payments— Finance charge of 1.5% per month (18% APR) may be
the exception of web orders. There are minimum order requirements per added to all past due invoices.
item. The order must be in multiples of each item’s requirement. If the • Collection Fees— If a customer account is forwarded to a collection agency,
minimum for an item is not ordered, it will automatically be adjusted to all additional legal or collection fees incurred will be the responsibility of
the next higher number. the customer.
• Please be aware that if your initial order is under $50, or if your back order • All prices listed are in U.S. dollars and are subject to change without notice.
falls below $50 it may be canceled without notification.
R E Q U I R E M E N T S C U S T O M E R C A R E H O U R S
• Shipping costs are the responsibility of the customer and are determined by • Monday through Friday: 8:00 am to 4:30 pm (EST)
weight, dimension, and destination of the package. L A N C A S T E R S H O W R O O M H O U R S
• Items are shipped UPS Ground from Lancaster, PA, unless specified 135 Independence Court, Lancaster, PA 17601 phone: 717.945.7890
otherwise by the customer. • Monday through Friday: 8:00 am to 4:30 pm (EST)
• Back orders will be shipped within 2–6 weeks, however shipping costs for
back orders are the responsibility of the customer. Seasonal and newly • Wednesdays: 8:00 am to 7:00 pm (EST) Except: Nov 25 (Closing at 4:30pm)
introduced items may not be available immediately. • First Saturday of the month: 9:00 am to 1:00 pm (EST)
• Multiple ship dates may be arranged, upon request, but only at the time the • Directions: From Route 30 East or West take the Greenfield Road exit.
order is placed. Turn left onto Greenfield Road, and turn left before the train tracks
onto Independence Court. Our showroom will be on the left at
C A N C E L L AT I O N S , D A M A G E S A N D / O R R E T U R N S 135 Independence Court.
• Any shipping errors or damage claims must be reported by calling our • We will be closed the following days in observation of 2020 holidays:
customer care department no more than 10 days from the date the product January 1, May 25, July 4, September 7, November 26 & 27, and
is received. Freight is responsibility of customer. December 25.
• Orders may be canceled by calling our customer care department or by W E B O N LY S P E C I A L S
sending a notification via email. Canceled orders may be subject to a
20% restocking fee. Freight is responsibility of customer. Register online and take advantage of great web-only specials
• Return requests need to be authorized by calling our customer care www.primitivesbykathy.com
department for a Return Authorization number prior to returning any C ATA L O G C O R R E C T I O N S
product. Returned orders may be subject to a 20% restocking fee.
For alterations to these pages, please visit www.primitivesbykathy.com

ITE M INF ORMATION GUI D E
Refer to this key to understand coding for item number, minimum order

quantities, pricing information, packaging information and product features.
PBK Item Number Unit
Item Short Description

Minimum Order 100229 Each
Item must be ordered in Box Sign - Love
increments of the minimum. 002-00950 / 012-00855 Case Price/Unit
ex. Minimum is 2 units Place decimal point two

places to the left. ex. $8.55
Item Price/Unit

Place decimal point two Case Quantity/Item
places to the left. ex. $9.50 ex. Case contains 12 units

May also be shown as: 002-00950 | 012-00855
BN - items are bundled ST - items are unpacked
Each - one item CD - items are on card
BX - items are boxed BG - items are bagged
Item Features Key

Product Dimensions listed as
Width (a) x Height (c) or
Width (a) x Height (c) x Depth (b)

1817 William Penn Way, Lancaster PA 17601
phone: 1.866.295.2849 fax: 717.394.4327 email: custserv@primitivesbykathy.com www.primitivesbykathy.com