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GTAG — Table of Contents
Table of Contents
1. ExEcutivE SummAry ........................................................................................................................................... 1
2. introduction ......................................................................................................................................................... 3
2.1 BCM Definition .................................................................................................................................................... 3
2.2 Crisis Management Planning .............................................................................................................................. 3
2.3 Disaster Recovery of IT ....................................................................................................................................... 3
3. Building A BuSinESS cASE ................................................................................................................................ 4
4. BuSinESS riSkS .......................................................................................................................................................... 5
4.1 Common Disaster Scenarios ................................................................................................................................. 5
4.2 Common Disaster Impacts .................................................................................................................................... 6
5. Bcm rEquirEmEntS ............................................................................................................................................... 7
5.1 Management Support ........................................................................................................................................... 7
5.2 Risk Assessment and Risk Mitigation .................................................................................................................. 8
5.3 Business Impact Analysis .................................................................................................................................... 10
5.4 Business Recovery and Continuity Strategy ....................................................................................................... 11
5.5 Disaster Recovery for IT ..................................................................................................................................... 12
5.6 Awareness and Training ..................................................................................................................................... 14
5.7 Maintenance of the BCM Program .................................................................................................................... 14
5.8 Exercise of the Business Continuity .................................................................................................................. 15
5.9 Crisis Communications ...................................................................................................................................... 18
5.10 Coordination with External Agencies ............................................................................................................... 18
6. EmErgEncy rESponSE ......................................................................................................................................... 19
7. criSiS mAnAgEmEnt ........................................................................................................................................... 20
8. concluSion/SummAry ...................................................................................................................................... 21
9. AppEndix ................................................................................................................................................................... 22
9.1 Sample BCP Audit Guide .................................................................................................................................. 22
9.2 BCM Standards and Guidelines ......................................................................................................................... 22
9.3 BCM Capability Maturity Model ....................................................................................................................... 23
10. gloSSAry ................................................................................................................................................................... 32
11. ABout thE AuthorS .......................................................................................................................................... 33