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Handling challenging
clients: 6 things you
should consider
For Members in Practice, good hoosing the wrong client can have harmful
communication can keep relationships consequences for you professionally and
personally. While the need to maintain healthy
with clients positive and resolve issues C it is important to ensure you have constructive
revenues is crucial to the success of any business,
before a possibly costly dispute arises. relationships with your clients.
That’s why it’s important to pay close attention when
By Xose Lumor engaging in preliminary conversations with prospective
clients. Take note of how they communicate and what their
needs and expectations are. Pay attention to how closely they
follow what you say and how they engage with you when you
manage their expectations. These initial observations can give
you insight into whether you will be able to have a productive
relationship with the client moving forward.
IMAGE BY PHOTOMAN/ISTOCK relationships and to consider in the event those relationships
Here are six further actions to help foster productive client
break down.
Do your research
You should consider researching prospective clients before
32 I FM MAGAZINE I August 2022 formally accepting the engagement. You can search for
