Page 31 - ITGC Planning

Best Practices for Communication

When to Communicate

 Communicate often
 Support the change with a positive, yet realistic attitude
 Do raise concerns to the level above you
 Don’t criticize the proposed change to the level below you

 Be concise/consistent/use simple language
 Be honest about what is/is not known
 Show caring and empathy
 Listen more than talk, acknowledge feelings
 Be aware of tone, e.g. pronouns (“we” NOT “you”)
 Provide opportunity for dialog, ask for input and feedback (to ensure
commitment to the proposed change) o Ask… “What additional
information do you need?”
 Ask… “How can we best set you up for success?”

 Using the information provided, continuously assess each individual ‘s
emotional stage and provide them the suggested support