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RPA requires human monitoring to address breaks        is, home fixtures, appliances, automobiles, phones,
           or exceptions that come from the automation and        and wearable devices) through sensors, computing
           maintenance over time. Often, RPA is employed when     applications, and connectivity technology (often
           system-based automation of tasks is not feasible or    Bluetooth or Wi-Fi) to collect, process, and share data.
           needs to be proven out with a test case.             •   Augmented Reality (AR) and Virtual Reality (VR) — AR

           Artificial intelligence (AI)                           contextualizes digital information to provide a visual or
           AI is a broad category of technologies that can perform   audio overlay across the physical world. VR provides
           tasks requiring elements of decision-making, perception   a computer-generated audiovisual, three-dimensional
           and translation in software programs. AI includes the   reality. Current examples are AR “smart glasses” and
           following:                                             experiential training/simulations via VR.
           •   Machine learning (ML) — A type of AI in which    •   Blockchain — This emerging technology is discussed
                                                                                               40
             software algorithms learn from their experience      separately in this reference guide.
             and become more adept at performing a task with
             additional iterations. ML is further sub-categorized as   Common use cases for RPA, AI,
             “supervised,” where the model’s outcomes in test or
             seed pools are reviewed by humans to train the model   and emerging technologies
             for future data points and “unsupervised”, where   Forensic applications
             outcomes are unknown or available and systems      Businesses are using RPA to automate financial
             identify clusters, associations, or anomalies to develop   processes inclusive of data entry, data migration and
             a model. ML models are often tailored to specific   data validation tasks. Applications exist throughout
             problems or pools of data.                         businesses but often appear first in routine financial
           •   Language Processing — AI applications that interpret   reporting functions such as the following:
             unstructured (text-based) data. Rather than searching   •  Source-to-cash processes
             for exact terms, language processing finds near
             matches or identifies content that fits previously   •  Procure-to-pay processes
             defined parameters in similar or disparate forms.   •  Data reporting and dashboarding
             Language translations, speech-to-text capabilities, and   •  Reconciliations across financial systems
             text-to-speech capabilities are examples.

           •   Conversational Interfaces — AI that applies the   Automation enhances the work of forensic practitioners
             patterns and conventions of human conversation     by making the processing and analysis of data more
             through text or audio. These tools interpret inputs and   efficient. For example, RPA is being used in forensic
             determine appropriate responses without following a   engagements to reformat massive amounts of data
             set of specific, pre-defined business rules.       collected in the discovery process so that the data can
                                                                be loaded into databases and analyzed. RPA saves
           Emerging technologies                                a tremendous amount of time and improves quality
           It is important to consider that automation, with all of its   compared to having an analyst manually copy and
           unique intricacies, is only one area of technology that is   paste data from one spreadsheet into another and
           transforming how we do business. Additional emerging   then reformatting the data. Practitioners benefit from
           technologies include the following:                  a working knowledge of existent automation programs
           •   Internet of Things (IoT) — These technologies relate   and basic scripting so that they can automate their
             to the interconnectivity of physical products (that   own tasks.


            40  For more information, see Blockchain section of this Guide



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