Page 18 - Garrison Diversion RFP

Kristin K. Burns, MBA
w NetworkedwithemployersandclientcompaniestointroducetheManpowerbrandinthemarketplaceand to link the hiring community to a highly qualified and diverse talent pool
w ParticipatedandmanagedcommunityeventssuchasCareerFairsetc,tofacilitatetherecruitmentprocess. w Verycomfortableandproficientatmarketingandgeneratingleadsbyconnectingwithpotentialemployers
by cold calling via telephone, online, or face to face in an effective and professional manner.
JOB SERVICE NORTH DAKOTA 2001-2007
Business Services Consultant/Employer Relations
¨ Established positive employer relations by providing outstanding customer service, maintaining account relationships, and selling the services of Job Service North Dakota and the programs administered.
¨ Conducted job search assistance workshops. Represented Job Service at Job Fairs and Business Expo’s.
¨ Provided career guidance, and resume development assistance. Job development and placement for
professional and executive level applicants.
¨ Performed Rapid Response to businesses due to major layoffs, provided one-on-one assistance.
¨ Maintenance of business and applicant records in automated data system (ND Works).
¨ Proficient use of Microsoft Office and Winway resume software.
Customer Service Specialist/Case Manager (Re-employment/Job Insurance)
w Provided reemployment and case management. Assisted dislocated workers to secure employment.
w Conducted workshops on job search and career planning. Delivered outstanding customer service to
jobseekers and employers.
w Provided assistance to clients to access services needed. Identify barriers to employment and assist clients
to overcome these barriers.
w Advised clients on resume and cover letter format, contents, and structure.
w Maintenance of client records in automated data system. Management of files and records in Windows.
WESTAFF – National Staffing and Recruiting Firm 1998-2001
Professional Staffing Coordinator/Executive Recruiter
ðAchieved highest sales volume in North Central Region yearly.
ðRank #1 in Direct Hire Placement in North Central Region.
ðAttained highest level in bonus structure yearly.
ðReceived Mike Phippen (President/CEO) Hustle Award, 1999, and Credit Award of Excellence, 2000.
w Participated in Prevue Assessment Profile, a personality indicator used to benchmark personality profiles for hiring future staffing coordinators.
w Assisted with implementation of company’s new automated computer search and retrieval system. Education
Master of Business Administration, Management, University of Mary
Bachelor of Science Degree, Business Management, University of Mary, Emphasis in Human Resources Honors Student – Magna Cum Laude
Fargo-Moorhead Chamber of Commerce Leadership Graduate/Planning Team
Career Enhancement
Clay Kelly, Human Resources Outsourcing Training, Arlington, TX
Slattery Sales Mastery Training, Minneapolis, MN
Attitudes Are Contagious, The Leisure Connection, Fargo, ND
More Secrets to Selling, General Growth Management, Inc., Moline, IL
Winning in Sales, P.O.S.T., Davenport, IA
Maximizing Management, General Growth Management, Inc., Davenport, IA
Coaching to Win, General Growth Management, Inc., Moline, IL
Motivate to Maximize, P.O.S.T., Davenport, IA
Diversity Training, Pfeiffer & Co., Fargo, ND
Delivering Outstanding Customer Service, Retail Management Consultants, Inc., Cedar Rapids, IA
PRO Resources | www.PROResourcesHR.com 18.