Page 71 - Signature Funeral Directors Book for Adelaide 2017

AIA Australia may collect your personal information You must obtain and read the most up to date version of
from, and exchange your personal information with its the AIA Australia Privacy Policy from www.aia.com.au or
affiliates and third parties, including the Society, the life by contacting AIA Australia on 1800 333 613. You have
insured, policy owner or beneficiaries of your insurance the right to access the personal information AIA Australia
policy, our service providers, your representatives holds about you, and can request the correction of your
(including your financial adviser), the trustee and personal information if it is inaccurate, incomplete or
administrator of a superannuation fund, your employer out of date. Requests for access or correction can be
or bank, health providers, partners used in our activities directed using the details in the ‘Contact AIA Australia’
or business initiatives, reinsurers, insurance brokers section below. AIA Australia’s Privacy Policy provides
and intermediaries, regulatory and law enforcement more detail about its collection, use (including handling
agencies, and other parties as described in AIA and storage), disclosure of personal information and how
Australia’s Privacy Policy. Parties to whom AIA Australia you can access and correct your personal information,
discloses personal information may be located in make a privacy related complaint and how AIA Australia
Australia, South Africa, the US, Europe, Asia and other will deal with that complaint, and your opt-out rights.
countries including those set out in AIA Australia’s For the avoidance of doubt, the Privacy Policy applicable
Privacy Policy and you acknowledge that Australian to the management and handling of personal information
Privacy Principle 8.1 (which relates to cross-border by AIA Australia will be the most current version
disclosure) will not apply to the disclosure, AIA Australia published at www.aia.com.au and shall supersede and
will not be accountable for those overseas parties replace all previous AIA Australia Privacy Policies and/
under the Privacy Act and you may not be able to seek or Privacy Statements and privacy summaries that you
redress under the Privacy Act. may receive or access, including but not limited to those
Where AIA Australia provides your personal information contained in or referred to in any telephone recordings
to a third party (including the Society), the third party and calls, applications, underwriting and claim forms,
may collect, use and disclose your personal information Product Disclosure Statements and other insurance and
in accordance with their own privacy policy and disclosure statements and documentation.
procedures. These may be different to those of AIA
Australia. Contact AIA Australia

If you have any questions or concerns about your
AIA Australia may collect some of your personal information, please contact AIA Australia’s
personal information through the Society Compliance Manager as set out below:
AIA Australia may collect some of your personal The Compliance Manager
information through the Society, who is the issuer of AIA Australia Limited
the Bendigo Funeral Bond product, from the information PO Box 6111
you provided at or subsequent to the time you applied St Kilda Road Central, VIC 8008
for your Plan. For further information, refer to the "Your Phone 1800 333 613
personal information" section on page A1. The Society's AIA Australia has established an internal dispute
Privacy Policy is available at resolution process for handling customer complaints
www.australianfriendlysociety.com.au or call Australian (including matters involving compliance with privacy
Friendly Society on (03) 5485 7891 or 1800 803 173.
laws). This dispute resolution mechanism is designed
to be fair and timely to all parties and is free of charge.
Other important information If you have a complaint about AIA Australia's handling
By becoming covered under the Bendigo Funeral of your personal information, you should submit it in
Bond product, or otherwise interacting or continuing writing to the Compliance Manager at the address
your relationship with AIA Australia directly or via a specified above. You will typically receive a letter from
representative or intermediary, you confirm that you AIA Australia within five days which sets out an overview
agree and consent to the collection, use (including of the processes for responding to your compliant. AIA
holding and storage), disclosure and handling of Australia’s Disputes Resolution Committee will handle
personal information (including sensitive information) in any escalated complaints that cannot be addressed at
the manner described in AIA Australia’s Privacy Policy on an operational level. AIA Australia aims to resolve your
www.aia.com.au as updated from time to time, and that complaint within 45 days of receipt.
you have been notified of the matters set out in the AIA
Australia Privacy Policy before your personal information
is provided to us. You agree that AIA Australia may not
issue a separate notice each time personal information
is collected.
Bendigo Funeral Bond 7