Page 81 - Signature Funeral Directors Book for Adelaide 2017

4. Your obligations 6. Accounts
4.1 It is your responsibility to ensure that there are You should check:
sufficient clear funds available in your account to (a) with your financial institution whether direct
allow a debit payment to be made in accordance debiting is available from your account, as
with the Direct Debit Request. direct debiting is not available on all accounts
4.2 If there are insufficient clear funds in your account offered by financial institutions;
to meet a debit payment: (b) your account details which you have provided
(a) you may be charged a fee and/or interest by to us are correct, by checking them against a
your financial institution; recent account statement; and
(b) you may also incur fees or charges imposed (c) with your financial institution before
or incurred by us; and completing the Direct Debit Request if you
(c) you must arrange for the debit payment to have any queries about how to complete the
be made by another method or arrange for Direct Debit Request.
sufficient clear funds to be in your account by
an agreed time so that we can process the 7. Confidentiality
debit payment. 7.1 We will keep any information (including your
4.3 You should check your account statement to verify account details) in your Direct Debit Request
that the amounts debited from your account are confidential. We will make reasonable efforts to
correct. keep any such information that we have about you
secure and to ensure that any of our employees or
5. Dispute agents who have access to information about you
do not make any unauthorised use, modification,
5.1 If you believe that there has been an error in reproduction or disclosure of that information.
debiting your account, you should notify us directly
on 1800 803 173 and confirm that notice in 7.2 We will only disclose information that we have
writing with us as soon as possible so that we about you:
can resolve your query more quickly. Alternatively, (a) to the extent specifically required by law; or
you can take it up directly with your financial (b) for the purposes of this Agreement (including
institution. disclosing information in connection with any
5.2 If we conclude as a result of our investigations query or claim).
that your account has been incorrectly debited,
we will respond to your query by arranging for 8. Notice
your financial institution to adjust your account
(including interest and charges) accordingly. We 8.1 If you wish to notify us in writing about anything
will also notify you in writing of the amount by relating to this Agreement, you should write to the
which your account has been adjusted. Australian Friendly Society Limited, PO Box 480,
Bendigo, VIC 3552.
5.3 If we conclude as a result of our investigations
that your account has not been incorrectly 8.2 We will notify you by sending a notice in the
debited, we will respond to your query by providing ordinary post to the address you have given us in
you with reasons and any evidence for this finding the Direct Debit Request.
in writing. 8.3 Any notice will be deemed to have been received
on the third banking day after posting.

Bendigo Funeral Bond 17