Page 105 - KZN Top Business Portfolio 2025 V1-EBOOK

practices. Her example had laid the foundation for an Armour has built up a solid customer base in our
entrenched ethical culture within her management local market, including giants in the security industry:
team when making decisions and treating the Fidelity ADT; Fidelity Cash; Bidvest Protea Coin; Izi Cash;
employees with dignity and respect. This flows through and local government institutions.
to the Imperial Armour employees who are guided by
the company’s code of ethics which encompasses As repeat customers place their trust in Imperial Armour
integrity, competence, responsibility, accountability, to provide the ongoing professional service, 78% of its
fairness, and transparency. business comes from repeat orders of existing clients.
All products delivered are stringently checked through
Annual training of ethics and anti-corruption and
bribery also take place to ensure all employees are our quality and control process. The company ensures
aware of this business requirement. This material is that it provides customers with the highest quality
reviewed yearly to ensure it is still in line with applicable products possible. In addition, Imperial Armour ensures
legal and other requirements. customer focus through meeting customer’s legal
requirements, understanding risks and opportunities
Value Creation relating to its product and service conformity.
The business value is the employees who in turn create Good Performance
quality products on a consistent basis. Imperial Armour
plays an important role in KwaZulu-Natal by employing Imperial Armour is ISO 9001: 2015 certified. The system is
women from the local communities as well as their maintained on a day-to-day basis by key personnel, with
young family members who have recently matriculated. internal and process audits done at set regular intervals
by on outsourced consultant, and once a year by the
The company recognises the importance of training external certification body to ensure they are still on
to ensure that their employees become empowered track and in line with the international quality standard.
in their roles. We have a buddy system introduced so
that each employee can learn the importance of the All the manufactured products are tested by an
other person’s role. This system has also allowed the Independent Testing House in USA, to ensure
employees to grow in themselves by learning a new conformance to product specification, resulting in
skill as well as learning new aspects of the business, internationally recognised certification.
thus empowering them. Community Support
External training is also provided such as embroidery- Imperial Armour covers a wide variety of different
digitising, first aid, firefighting, and quality training. This areas within the community. These projects cover the
training empowering the employees in the workplace welfare element by examples of offering great deals and
and in their communities where skills can be transferred. discounted prices for the community policing forums
Trust, Good Reputation and Legitimacy and neighbourhood watch teams across all provinces.
Imperial Armour is extremely proud to hold solid Imperial Armour also regularly donates to initiatives
and long-lasting relationships with key suppliers in such as the Anti-Rhino Poaching Campaigns and to
the industry. Being in business for 25 years, Imperial The Red Cross.

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