Page 43 - Yearbook 2020

In addition to servicing our direct clients from across the public and private sector, we also recognise the importance of establishing strategic relationships with our peers. So much so that supporting other rms to carry out real estate legal work is now a major part of our service offering, accounting for 30% of our turnover.
Our offering aims to address issues of cost, capability and capacity for other professional service rms by mobilising our solicitors to act either as an extension of their existing real estate team or as a new real estate branch. Client Director, Yvonne Hills, explains more:
“DJB’s strategy has always centered around creating meaningful and reciprocal relationships with other individuals and organisations in the real estate and legal industries. Our Real Estate Support offering is one of the many ways we are already doing exactly that, working collaboratively with other legal teams to ensure clients always receive continuity of service, value and speed of delivery.
Whether a rm is looking for a real estate capability or an existing team requires support, this is welcomed as a cost-effective solution to expand capabilities and deal with uctuating client demands, particularly where a team is pushed to its limits. As well as providing support to ful l existing clients’ needs, it also allows the pursuit of new opportunities which a rm may not be able to do alone or at least not at a pro t or at the risk of increasing pressure on its resources. All of our solicitors are senior, requiring no supervision or valuable management time. All work is managed centrally by our account management team who are responsible for ensuring service delivery is streamlined and achieves satisfaction across the board. This not only takes away the management headache but, in turn, clients bene t from rst class advice and continuity of service. A win-win for all.
The exibility of having additional resource as and when you need it is increasingly in demand and the increased resilience it brings to rms has only become more attractive in recent challenging times. We strongly believe that forming partnerships to build new strategies for service delivery is a proactive way in which we can tackle an ever-changing market place.
YVONNE HILLS
Client Director
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